Managed Services

Aqueduct Technologies provides advanced monitoring and remediation services for Cisco Unified Communications.

Our services include the following:

• 24×7 Monitoring of Devices
• VoIP Performance monitoring via IP SLA
• Monitoring of IP Phones availability and registered state
• Past Call Analysis
• Backup of network device configuration
• Alert review, validation, and escalation
• Verification of completion of backup jobs
• Perform root cause analysis of critical issues
• Manufacturer technical support coordination and resolution
• Remediation services
• Add, Move, and Changes for VoIP Phones
• Access to the portal and executive dashboards