Aqueduct Technologies > Managed Services > Support for Unified Communications
Aqueduct Technologies provides advanced monitoring and remediation services for Cisco Unified Communications.
Our services include the following:
- 24×7 Monitoring of Devices
- VoIP Performance monitoring via IP SLA
- Monitoring of IP Phones availability and registered state
- Past Call Analysis
- Backup of network device configuration
- Alert review, validation, and escalation
- Verification of completion of backup jobs
- Perform root cause analysis of critical issues
- Manufacturer technical support coordination and resolution
- Remediation services
- Add, Move, and Changes for VoIP Phones
- Access to the portal and executive dashboards
