Waltham, MA, November 12, 2019 – Aqueduct Technologies, Inc. announced today that is has been recognized by Cisco Systems, Inc. with the Outstanding Customer Satisfaction – U.S. East Regional Partner of the Year Award at the 2019 Cisco Partner Summit. Manak Ahluwalia, President and CEO of Aqueduct Technologies, Inc. accepted the award on behalf of the company which was recognized for its continued commitment to providing unparalleled customer service.
The Outstanding Customer Satisfaction award recognizes Aqueduct for their customer retention rates, high renewal percentages, and feedback provided directly from customers in Cisco’s annual customer satisfaction survey. Customer satisfaction continues to be one of Cisco’s highest priorities and a cornerstone of their Channel Partner Program.
“We’re honored to receive yet another distinction from Cisco this year at their Partner Summit,” said Michael Samoska, CTO of Aqueduct Technologies, Inc. “It’s extremely rewarding to hear positive feedback from both Cisco and our customers as we continue to invest in services and programs that not only help customers in their digital transformation but enable us to provide them with exceptional service. It’s clear that our ‘customers for life’ mentality shines throughout every aspect of the business.”
One program aimed at providing more value to customers and enhancing their experiences is Aqueduct’s Lifecycle Services which features their Customer Experience Journey model. This model provides a lifecycle view of capabilities to guarantee the successful deployment, operational management, and continual enhancement and adoption of solutions. With a full range of IT assessments and adoption programs, customers have a better understanding of their technology and how to enhance deployed solutions.
Aqueduct’s Customer Advisory Board also plays a crucial role in driving customer satisfaction. This forum provides customers the opportunity to share their feedback with Aqueduct’s leadership team and influence their solutions roadmap in alignment with their goals and business requirements.
Continuing their award-winning legacy, Aqueduct has received the following accolades from Cisco over the years that showcases their expertise:
- 2018 Execution Excellence Partner of the Year – U.S. East Region
- 2017 Software Lifecycle Partner of the Year – U.S. East Region
- 2016 Execution Excellence Partner of the Year – U.S. East Region
- 2015 Customer Satisfaction Award
- 2014 Customer Satisfaction Award
The Cisco Partner Summit Theatre awards reflect the top-performing partners within specific technology markets across the U.S. East region. All award recipients are selected by a group of Cisco Global Partner Organization regional and theatre executives. Partner Summit is attended by more than 2,100 global attendees from Cisco’s eco-system of partners representing more than 1,000 companies worldwide from more than 75 countries.
About Aqueduct Technologies, Inc.
Aqueduct Technologies is a New England based IT solutions provider completely vested in and devoted to the success of our customers. The combination of our industry experience, responsive local team, and executive commitment is so powerful and unique that we can confidently provide our customers the “Aqueduct 100% Services Guarantee.”
About Cisco Systems, Inc.
Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley, that develops, manufactures and sells networking hardware, telecommunications equipment, and other high-technology services and products.