Aqueduct Technologies > Managed Services

Technology, processes, and personnel to guarantee operational health.

Aqueduct Technologies provides a comprehensive suite of technology, process, and personnel delivered as a service to give you the peace of mind that your technology investment will continue to operate and perform for your business. We believe that providing managed services is built upon critical building blocks that ensure the health of your environment both today and tomorrow.

We also understand that every organization is unique in the level of support required, the technology that they have deployed, as well as their standard operating procedures. Whether it’s proactive tools to monitor your environments health, 24×7 monitoring and validation, assistance with the operations for your critical infrastructure, or outsourcing of support, Aqueduct Technologies has a solution for you.

Aqueduct Technologies Managed Services can provide your organization with the flexibility it needs to appropriately support its infrastructure, applications, and end users. Customers can choose from any of the following offerings on a per device per month basis:

Q-Watch
Aqueduct Technologies 24×7 Operations Center monitors customer environments, verifies and validates any alerts, and provides appropriate escalation and notification services for our customers.
Q-Assist
In addition to providing Q-Watch services, our Operations Center will leverage our ITIL based standard operating procedures to diagnose and remediate a number of common issues. Proactively our operations center will also perform patch and virus update management services for your critical infrastructure to prevent problems before they occur.
Q-Support
For customers that may lack expertise or the resources for certain technologies, Q-Support provides 24×7 complete proactive and reactive management solutions for our customer’s critical infrastructure.

Detailed information for our support offerings can be found below:

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Support 24/7/365
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